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Type:
Improvement
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Status: Closed
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Priority:
Major
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Resolution: Fixed
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Affects Version/s: Release 5.4.2
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Fix Version/s: Release 5.7.0
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Component/s: App Integration
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Labels:None
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Sprint:R5.7.0 Sprint 2
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Story Points:8
As a user, we should be able to allow export the SLA time used and this information should be calculated based on the SLA target.
For example:
If a user has 3 hours (time to resolution) within an SLA target of 8hours the SLA spent was 5 hours
- is duplicated by
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XPORTER-1895 We must have to improve integration with Service Desk
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- Closed
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- relates to
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XPORTER-1676 SLA information is not displayed on Scheduled Reports
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- Closed
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- Wiki Page
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