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  1. Xporter for Jira
  2. XPORTER-1671

As a user, I should be able to get the elapsed SLA time exported

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    Details

    • Type: Improvement
    • Status: Closed
    • Priority: Major
    • Resolution: Fixed
    • Affects Version/s: Release 5.4.2
    • Fix Version/s: Release 5.7.0
    • Component/s: App Integration
    • Labels:
      None
    • Sprint:
      R5.7.0 Sprint 2
    • Story Points:
      8

      Description

      As a user, we should be able to allow export the SLA time used and this information should be calculated based on the SLA target.
      For example:
      If a user has 3 hours (time to resolution) within an SLA target of 8hours the SLA spent was 5 hours

        Attachments

          Issue Links

          is duplicated by

          Dev Improvement - Track a code improvement in the project. XPORTER-1895 We must have to improve integration with Service Desk

          • Major - Major loss of function.
          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. XPORTER-1676 SLA information is not displayed on Scheduled Reports

          • Critical - Crashes, loss of data, severe memory leak.
          • Closed
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              Assignee:
              tfsi Tiago Silva
              Reporter:
              afro André Fernandes Rodrigues
              Votes:
              1 Vote for this issue
              Watchers:
              4 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

                  Time Tracking

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                  Remaining:
                  Remaining Estimate - 0 minutes
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                  Logged:
                  Time Spent - 1 day, 1 hour, 30 minutes
                  1d 1h 30m