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  1. Xporter for Jira
  2. XPORTER-1671

As a user, I should be able to get the elapsed SLA time exported

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    Details

    • Type: Improvement
    • Status: Closed
    • Priority: Major
    • Resolution: Fixed
    • Affects Version/s: Release 5.4.2
    • Fix Version/s: Release 5.7.0
    • Component/s: App Integration
    • Labels:
      None
    • Sprint:
      R5.7.0 Sprint 2
    • Story Points:
      8
    • Requirement Status:

      Release 5.7.0 - OK

      Description

      As a user, we should be able to allow export the SLA time used and this information should be calculated based on the SLA target.
      For example:
      If a user has 3 hours (time to resolution) within an SLA target of 8hours the SLA spent was 5 hours

        Attachments

        1. template_example.docx
          12 kB
          André Fernandes Rodrigues

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              People

              • Assignee:
                tfsi Tiago Silva
                Reporter:
                afro André Fernandes Rodrigues
              • Votes:
                1 Vote for this issue
                Watchers:
                4 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved:

                  Time Tracking

                  Estimated:
                  Original Estimate - Not Specified
                  Not Specified
                  Remaining:
                  Remaining Estimate - 0 minutes
                  0m
                  Logged:
                  Time Spent - 1 day, 1 hour, 30 minutes
                  1d 1h 30m