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  1. Xporter for Jira
  2. XPORTER-1676

SLA information is not displayed on Scheduled Reports

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    Details

    • Sprint:
      R5.7.0 Sprint 2
    • Story Points:
      5
    • Requirement Status:

      Release 5.7.0 - OK

      Description

      SLA information is not displayed on Scheduled Reports. When you export an SLA field, like

      ${Time to first response} or  ${Time to resolution} 
      

      the fields are empty.

      There's a problem with the duration format function. It is calculating the SLA fields with 1d = 24h.
      Also, we could change the way we're getting the SLA information using the Service Desk API.

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              • Assignee:
                tfsi Tiago Silva
                Reporter:
                hjfr Hugo Freixo
              • Votes:
                1 Vote for this issue
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                3 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved:

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