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  1. Xporter for Jira
  2. XPORTER-334

Error exporting the selected issues - says invalid licence when licence is valid

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    Details

    • Type: Bug
    • Status: Closed
    • Priority: Major
    • Resolution: Fixed
    • Affects Version/s: Release 3.2.2
    • Fix Version/s: Release 3.3.0
    • Component/s: None
    • Labels:
      None
    • Requirement Status:

      Release 3.3.0 - UNCOVERED

      Description

      Creating a report gives an error: 
      Error! 
      Error exporting the selected issues. Check your JIRA Log files for additional information 
      ***************************** 
      JIRA logs show: 
      2015-02-10 12:01:14,937 Thread-618 ERROR groche 721x133087x3 x5ydjg 172.16.1.56 /plugins/servlet/jirabulkxporter [jiraxporter.com$ 
      com.xpandit.jiraxporter.component.service.a.c: Your Xporter for JIRA License has expired 
      at com.xpandit.jiraxporter.component.service.XporterServiceImpl.validate(Unknown Source) 
      at com.xpandit.jiraxporter.component.service.XporterServiceImpl.generateBulkExportReport(Unknown Source) 
      at com.xpandit.jiraxporter.component.a.b.run(Unknown Source) 
      at java.lang.Thread.run(Thread.java:662) 
      2015-02-10 12:01:41,472 Thread-619 ERROR groche 721x133129x1 x5ydjg 172.16.1.56 /plugins/servlet/jirabulkxporter [jiraxporter.com$ 
      com.xpandit.jiraxporter.component.service.a.c: Your Xporter for JIRA License has expired 
      at com.xpandit.jiraxporter.component.service.XporterServiceImpl.validate(Unknown Source) 
      at com.xpandit.jiraxporter.component.service.XporterServiceImpl.generateBulkExportReport(Unknown Source) 
      at com.xpandit.jiraxporter.component.a.b.run(Unknown Source) 
      at java.lang.Thread.run(Thread.java:662) 
      ****************************** 
      Our Add-On shows we have a valid licence: 
      Version: 3.2.4 
      Vendor: Xpand IT 
      Add-on key: com.xpandit.plugins.jiraxporter 
      License details: 10-user starter license, Standard, expires 03/Jul/15 
      License status: Valid 
      License SEN: SEN-2695926 
      License key: AAABLA0ODA... 

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              • Assignee:
                mjbm Manuel Mesquita
                Reporter:
                gillian.roche@onaware.com Gillian Roche
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                • Created:
                  Updated:
                  Resolved:

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